Frequently asked questions
Answers about our programs, pricing, shipping, and what to expect — organized by topic so you can find what you need fast.
General questions
Medical Weight Loss ranges from $299–349/month, Advanced Medical Weight Loss from $399–599/month, and the Men’s Performance program is $120/month. Your physician will confirm the exact plan for you during consultation.
No. Every consultation happens virtually with a licensed physician, and treatment ships directly to your door across every state we serve: Virginia, Washington D.C., North Carolina, and Florida.
Message your care team any time. Your physician can adjust your dose, address side effects, or change your plan as needed.
Yes. Your health information is protected at every step, and medications ship in discreet packaging.
Weight loss FAQs
Your physician recommends a tier based on your health history, goals, and response to treatment — most patients start with Medical Weight Loss and can move to Advanced if needed.
Results vary by individual. Published clinical research on GLP-1 therapies shows meaningful average weight loss over 12 months when combined with lifestyle changes.
Yes. Your physician can move you between tiers as your needs and response to treatment change.
Men’s Performance & Health FAQs
Placeholder questions — confirm real answers with the clinical team before launch.
Placeholder answer — describe the conditions this program addresses (e.g. ED, low energy, performance) and how physicians determine eligibility.
Placeholder answer — confirm packaging, billing descriptor, and communication discretion details.
Placeholder answer — add expected timelines once confirmed by the medical team.
Billing & payment FAQs
Placeholder questions — confirm real billing policy before launch.
Placeholder answer — confirm whether billing starts at consultation, prescription approval, or shipment.
Placeholder answer — confirm cancellation policy and any minimum commitment terms.
Placeholder answer — confirm insurance, HSA/FSA, and payment method policy.
Shipping & delivery FAQs
Placeholder questions — confirm real shipping details before launch.
Placeholder answer — confirm real fulfillment timelines (mockup elsewhere cites 2–3 days to first shipment).
Placeholder answer — confirm packaging appearance and any temperature-control requirements for GLP-1 medications.
Placeholder answer — confirm process for address changes and any state-licensing restrictions this may trigger.